Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Shipping typically takes 5–7 business days or less depending on your location.
Do you offer local pickup?
Yes! Orders can be picked up at our salon location. Once your order is ready, you’ll receive an email with pickup instructions. Please wait for confirmation before arriving. Pickup is by appointment only.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive an email with tracking details.
Are your glosses sticky?
No. Our formula is smooth, lightweight, and designed for comfortable all-day wear.
Do you offer refunds or returns?
Due to hygiene and safety reasons, all sales are final. We do not accept returns or exchanges on cosmetic products.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number so we can assist you.
Are your products cruelty-free?
Yes! We do not test on animals.